General FAQs
- General Product Safety Regulation (GPSR) Physical Products - EU Regulation 12/13/24
- How to request a Bindery shipment billing
- Automated Inbound Shipment Notices
- What is the New Title Laydown Process for Forthcoming titles?
- Why does the Search function return more results by title versus EAN?
- How do you determine if a User has Adhoc reporting capability?
- Why can't I create a new user? A prohibition symbol appears on the “Create User” button.
- Why can't I access iPage via iQ using an iPhone or iPad?
- Locked Units and Reserve Units: What’s the Difference?
- Why can't I see Excess Inventory?
- Does Ending Inventory include backorders?
- What are the inventory status definitions?
- How do I look at backorder information?
- When will I see international inventory in iQ?
- Where can I find Helix and Data Warehouse information?
- What does 'Key Attributes Missing in CS' mean?
- What accounting periods are used for year-end and month-end?
- Why do Order and Inventory charts display an older time stamp in the 'hover over'?
- What qualifies as Hurt Inventory?
- How do I view my Hurt Inventory in iQ?
- Are Hurt books still potentially available for sale?
- Are Hurt books still represented as available?
- What is Available with Notice?